Shipping, Terms & Conditions, etc

Purchasing

We use Shopify and PayPal exclusively for order processing. You do not need an account with either to purchase our products. Just use your credit card (or PayPal) and Shopify or PayPal handles the rest. Note that we never see your credit card number.

In rare cases, we can accept a PO and provide NET30 if the order quantity is sizable.

Quantity Discounts

We can provide quantity discounts for orders of more than 10 of a single product. Please contact us to discuss.

Shipping

We ship worldwide, with a few exceptions related to US Government export restrictions. If you are able to purchase the product at checkout, then we should be able to ship to you without any issues. Make sure when entering addresses that you do not exceed 35 characters per line, or it will delay your order. Make sure you provide s valid email address and a phone number, or it may cause delays in clearance at the destination country.

In the US, we ship via USPS or UPS. We may choose to upgrade you to a faster shipping method at the time your labels are printed. This means if you specify USPS with a 4 day transit and 2-day UPS is only a bit more expensive at the time of purchase, we may switch you to 2-day UPS. If it's critical that you get your package via USPS, then please arrange that with us via email before you purchase.  

We ship worldwide using DHL or UPS. If you specify DHL, we might ship UPS (and vice versa). Or if you specify UPS, we might ship DHL. This will be based on transit times and daily carrier cutoff times. If it's critical you get your package via the carrier you specify, then please arrange that with us via email before you purchase. Our aim is to get the product to you sooner. 

When we ship, you will get tracking information emailed to you when the label is created. If that doesn’t occur, please let us know. 

End-Use and Export Compliance Certification

For shipment to certain countries, or for shipments over a certain dollar amount, you might be required to affirm the following:

By purchasing products, equipment, materials, software, technical data, or technology (“Items”) from QuantAsylum, you acknowledge and agree that any transfer, sale, resale, export, or re-export of such Items will comply with all applicable export control laws and regulations, including those of the United States.

You further certify that:

  1. Restricted Parties
    All parties to any onward transaction will be screened against the U.S. Consolidated Screening List (https://www.trade.gov/consolidated-screening-list) and any other applicable restricted or prohibited party lists, and any restrictions relating to such parties will be observed.

  2. Prohibited End Uses
    No Items will be used in connection with nuclear weapons, chemical or biological weapons, or missiles or unmanned aerial vehicles capable of a range of 300 kilometers or greater (MTCR Category I controls).

  3. Restricted Destinations
    No Items will be provided to, or used for ultimate end use in, countries or regions subject to comprehensive U.S. embargoes or sanctions, including but not limited to Belarus, Russia, or certain regions of Ukraine.

  4. Military and Government Uses
    No Items will be provided in support of, or to facilitate the activities of, the military, national armed services, national guard, national police, or intelligence/reconnaissance organizations of restricted jurisdictions (including, but not limited to, the Russian Federation, Belarus, Burma/Myanmar, China, Nicaragua, or Venezuela).

  5. Flow-Down
    All third parties receiving Items from you will be informed of, and shall abide by, these same obligations.

  6. Notification
    You agree to notify QuantAsylum in writing if any change occurs that would affect the accuracy of the certifications above.

Invoices

Each country has slightly different requirements in terms of what they need to see on an invoice. All of our international packages ship with a USPS CP72 Customs Form OR with a DHL electronic form. In our experience, this is accepted by various authorities in almost all cases. If you know ahead of time your local authorities require more detailed paperwork, then please let us know.

Taxes, Duty, VAT, Incoterms

When we ship DHL or UPS to a country outside of the US, it will be Incoterm DAP (Delivered At Place). This means you will be responsible for import duties, VAT and customs clearance. 

Purchases outside the US do not include taxes, duty or VATs. If we provide you with a quotation, the quotation will not include VAT or other fees.

Your country will likely require you to submit fees upon receipt at your local customs office. Please note that we are required to accurately report the hardware value. Please do not ask us to list it as a gift, or at a reduced amount. We cannot do so.

General

We usually ship units that are listed as "in stock" the same day unless some configuration is required or if the order is placed after 12PM Mountain Time (Denver, CO). 

Evaluation Period, Warranty and Repair

Every product comes with a 15 day “no questions asked” return period. During that time, you can return the product for any reason and we will refund the full purchase price (including the shipping cost). However, the purchaser may be  required to pay the shipping cost back. If you are unhappy with your purchase or find the product unsuitable for your needs, please just let us know at support at QuantAsylum and we’ll get you an RMA number.

The product is warranted to be free of manufacturing defects for 6 months from purchase. During this time, we’ll be happy to repair or replace a product that has failed due to a manufacturing issue. We reserve the right to NOT honor the warranty on products that have been abused, misused, neglected or for any other cause not related to manufacturing workmanship. Warranty is provided to the original purchaser only.

We can repair our products. Please contact us at support at QuantAsylum to arrange. Repair costs, if applicable, will be determined after inspection. Our aim is to get you running again for a very reasonable repair price, even if the product was damaged due to over-voltage. 

Product Liability

Our maximum liability is limited to the total purchase price paid by the original purchaser. We cannot accept liability for indirect, incidental, losses from loss of profits, business interruption due to performance-related issues with our product. We shall have no liability for any indirect or punitive damages or for a claim by a third party. 

Our products are not for use measuring voltages that are potentially dangerous or lethal. Do not use our products in ways for which they were not designed.